Refund and Returns Policy

Yardies Food ltd RETURNS & REFUND POLICY

We hope that you enjoy the purchases you made from Yardies Food ltd. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy.

Sealed goods are not suitable for return due to health protection and hygiene reasons; if they become damaged or unsealed before the delivery; which should be confirmed at the collection point or with the delivery service used for your order, hand the product over to the cashier or to the delivery service to be discarded by them!

How to Return an Item 

As an alternative to the return options provided by your statutory rights, customers may return items purchased from Yardies Food ltd under this Returns Policy in accordance with the following terms:

  1. Returns made under this Returns Policy must be made within 3 days of purchase, in the case of items purchased in-person (e.g. from a store, at a market, or from a sales representative), or within 7 days of delivery of an item, in the case of items purchased remotely (e.g. via our website or a mobile app).
  2. Items to be returned must:
    1. Undamaged, Unopened, Unsealed and still in their packaging boxes
  3. To start the returns process, you should email us at [email protected] requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s) you want to return.  

Entitlement to a Refund

When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s): 

  1. Taking into account any discounts that were applied at the time of purchase.
  2. Exclusive of any shipping costs paid.

Processing Returns

Once we have received an item you wish to return:  

  1. We will check the item you have returned within, wherever possible, 15 days. We may be able to check items returned in-store immediately.
  2. If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy:
    1. We will let you know that your return has been received and accepted. 
    2. You will receive a refund via your original payment method, usually within 5 days of a return being accepted. Or, if an exchange is available and agreed to instead, your new item will be given to you or delivered to you within our usual delivery timeframes.
  3. If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:
    1. We will let you know why your return has not been accepted. 
    2. We may offer a reduced refund (e.g. if an item is returned damaged).
    3. You will have the option to take the item back (note that you may be required to pay for shipping if necessary).

Exchanges

If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour), you should return the purchased item as usual (i.e. as set out above) and, during the returns process, indicate your wish to exchange your item for a new item and specify exactly which item you wish to exchange for. Then: 

  1. If the requested exchange is possible, we will send or give the new item to you once the item being returned has been received.
  2. If the requested exchange is not possible (e.g. because the requested item is not in stock or has a different price), we will inform you of this and provide a refund instead. You may then choose to purchase an alternative item from us by starting a new purchase.

A Customer’s Statutory Rights 

The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this Returns Policy does not diminish these statutory rights in any way – it simply provides our customers with an additional returns option.

A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights). 

Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you purchased as a consumer or a business; whether you purchased online or in-store; and whether you purchased digital content or other items. For more information on your rights in relation to your purchase:

  1. See the Terms and Conditions that cover your purchase. You will have been shown or given these during the purchase process. Alternatively, find our Terms and Conditions online here: https://rainforestguyane.com/terms-conditions-of-sale/.
  2. You can contact us at [email protected] to request a copy of the relevant Terms and Conditions, to ask which of our Terms and Conditions are applicable to your purchase, or to request more information about your rights. 

Refunds Overview

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us on our e-mail address, as stated in our terms and conditions of sale.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us on our e-mail address, as stated in our terms and conditions of sale. and send your item to our address, as stated in our terms and conditions of sale.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to our address, as stated in our terms and conditions of sale.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.