Frequently asked questions

For peace of mind (and to avoid the stress of missed delivery), we only use tracked delivery services offering regular update online or by text messages.

In the UK, Royal Mail standard service promise a 2 to 3 business day tracked delivery with notification for you before delivery.
Parcel Force express service guarantee a tracked and signed delivery within 2 days.

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In France, La Poste delivers your parcel via chronopost within two days, in general.

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Count additional days if you are located in the French territories (MARTINIQUE, GUADELOUPE, LA RÉUNION, SAINT-PIERRE-ET-MIQUELON, MAYOTTE, SAINT-BARTHÉLÉMY, SAINT-MARTIN, POLYNÉSIE, NOUVELLE CALÉDONIE).
A delivery from French Guiana to the rest of the French Territories is quoted for more than 5 days by La Poste
No delivery is arranged within French Guiana or St-Lucia, where we have collection points, to reduce the deliveries costs/time on our customers – UK to Collection points to Your address!

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In Europe, the delivery time by La Poste varies for each Country for a delivery from France to the rest of Europe.

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For the rest of the world, your parcel might be immediately available for collection from France, French Guiana and St-Lucia, within the advised time. Our warehouse in the UK will always have your products ready for collection.

Your order will never be cancelled or returned because you did not collect it within your advised timeframe!
We will simply make it available for another customer respecting their own time of collection.

What will happen to your order is that you no longer have priority on the stock available at our different collection points. Considering the time and varying costs to send our products there, you should contact us by e-mail at [email protected] with your Order number in the e-mail subject so we can arrange an exact time for you to receive your order, by collecting it again or by arranging a delivery (whenever possible).

We always double check your order before packaging it…
But if we made an error, please accept our apology and consider the wrong products as a “gift” for you to try out. Contact us immediately with a picture of all your items in the opened delivery package at [email protected] so we can find out what went wrong and improve our process.

We will arrange for all missing products from your order to be with you, using the same method of delivery or collection you chose when you placed your order. You will have priority on any collection of the(se) product(s) and no time limit to arrange a collection.

It is regrettable for us that a customer does not like our product. Please tag us in your social media posts (if you publish any) with the hashtag #tasterainforestguyane 
We use this hashtag to quickly listen to our customer about their product review, feedback and suggestions on our products.

We only arrange refund for damaged or defective products (hygiene conditions of the food sealed inside) upon delivery.
We are sorry to lose you as a customer. Your feedbacks will be taken into account so it does not happen to us again.

Once your order is placed with us, we strive to get it as quickly as possible with our delivery services – for home delivery or for collection points.

Cancelling before a delivery?
Yes you can. If your order has not been dispatched yet, it is easy for us to respect your right to cancel an order.

Cancelling during a delivery?
Yes you can.
If the order has been dispatched please ask the delivery person to keep the package as you refuse the delivery. If you have missed the delivery arrange with the delivery service for them to not make another delivery attempt.

Cancelling after a delivery?
Yes you can.
Do not open any products in your order or you will not have access to a full refund (minus delivery costs)!
Arrange a delivery of your order in their original packaging, at your own cost then wait for your refund. Please contact us to confirm the address where we want these type of products to be “re-stocked”: [email protected]

If we plan any campaign with “Influencers”, “Public figures” or UGC creators, you will find the information exactly here in this FAQ.
We will post the name of the campaign and the link to all information for you to join it.

OUR CAMPAIGNS (updated on the 7 June 2025):

We do not, until further notice, partake in any commission-related sales, resales or brand promotions.

We strive to make as many points of sales as possible for our customers. The difference between a shop distributing or selling our products and a shop becoming our point of sales is in who pay for it.

What is a Point of sales?
A distributor or reseller buys the products from us at an agreed price, then makes its profit.

A point of sales does not buy the products from us, they are delivered to them at no cost.
You will sign a contract to insure the integrity of our stock and the prevention of damages or theft of our products before they are collected by our direct customers.

Benefits of being our Point of sales
You will receive a percentage of the value of the products, in order to cater for your own stock spaces and management of collection of our products by our direct customers. This percentage is agreed before delivery and cannot be updated, changed, negotiated or cancelled.
In order to sell our product, you will have to make a request with us prior to delivery. An inventory of what is available to sell will be provided to you in real-time regarding your delivered stock.

Managing orders from our direct customers?
Each morning before you open your shop (and throughout the day – subject to available resources in your place of work) you will receive a printable list of customers by name and postcode.
When a customer wants to collect their order, you will just have to confirm their identity (visually) by asking them to present their passport, driving licence or ID card, up to date with the issuer; then cross their name from this list.
A date is mentioned next to the customer name. This is the last day before the products in this customer’s order are available to this customer. We might authorise you to sell these products. or we might ask you to make them available to another direct customer from our website.

United Kingdom – Wellingborough NN8
Available

France – Montpellier 34000
Available
(temporary closure between Wednesday July 23rd and Monday August 18th – warning message before placing an order during this period)

French Guiana – Cayenne 97300
Open from the 1st of August

St-Lucia – Castries LC02
Open from the 15 of August